ck44ap Privacy Policy

ck44ap ("we", "us", "our") is committed to protecting the personal information of all players and visitors who interact with our platform at ck44ap.pro. This Privacy Policy ("Policy") describes how we collect, store, process, use, and disclose your personal data when you access our website, create an account, make deposits or withdrawals, place wagers, or contact our support team.

This Policy applies to all users of the ck44ap platform, with particular relevance to players based in Bangladesh. By registering an account or continuing to use our Services, you confirm that you have read and understood this Policy and agree to the collection and processing of your personal information as described herein.

This Policy should be read alongside our Terms & Conditions, which also form part of the agreement governing your relationship with ck44ap. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to request account closure.

ck44ap reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page with a revised "last updated" date. Where changes are material, we will notify registered players via their registered email address. Continued use of the platform following notification constitutes acceptance of the updated Policy.

ck44ap processes personal data only for lawful, specified, and legitimate purposes. The following describes each purpose for which we use the information we collect:

• Account management: Creating and maintaining your ck44ap account, processing login requests, and managing account settings and preferences.
• Identity and age verification: Confirming that you meet the mandatory 21+ age requirement and verifying your identity before processing your first withdrawal or at any other point where verification is required by our compliance procedures.
• Transaction processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and processing withdrawal requests to your designated payment method in Bangladeshi Taka (৳).
• Fraud prevention and security: Detecting and preventing unauthorised account access, bonus abuse, money laundering, collusion, use of automated betting software, and any other prohibited activity as defined in our Terms and Conditions.
• Regulatory compliance: Meeting our obligations under applicable anti-money laundering (AML) and counter-terrorism financing (CTF) requirements, and responding lawfully to requests from competent authorities where legally required.
• Customer support: Responding to your enquiries, resolving disputes, processing complaints, and communicating updates relevant to your account.
• Personalisation and marketing: Where you have provided consent, sending you promotional emails about bonuses, VIP tier upgrades, seasonal offers (such as Eid, Pohela Boishakh, or BPL season promotions), and other relevant content. You may withdraw marketing consent at any time by contacting [email protected].
• Platform improvement: Analysing anonymised and aggregated usage data to identify trends, fix technical issues, and improve the overall player experience.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and applying the responsible gaming tools (deposit limits, self-exclusion) requested by players or required by our internal safeguarding policies.

ck44ap shares your personal data only in the following limited and controlled circumstances:

• Payment processors: We share the minimum necessary payment information with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely for the purpose of processing your transactions. These partners operate under their own privacy policies and are bound by data protection obligations.
• Game providers: To deliver our gaming library, we integrate with third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. These providers may receive limited technical identifiers (such as a player session token) to enable game delivery and prevent abuse, but do not receive your full personal profile.
• Identity verification services: We may use third-party KYC and AML service providers to assist with document verification. These providers process your identity documents under strict confidentiality agreements and are prohibited from using your data for any purpose other than verification.
• Legal and regulatory authorities: ck44ap will disclose personal data to competent government authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory instruction. We will, where legally permitted, notify you of such disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the ck44ap business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

All third parties with whom ck44ap shares personal data are required to implement appropriate technical and organisational security measures and are prohibited from using your information for any purpose beyond those for which it was originally shared.

ck44ap takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our security framework includes:

• SSL/TLS encryption: All data transmitted between your device and the ck44ap platform is protected by 256-bit SSL/TLS encryption, ensuring that information cannot be intercepted in transit.
• Secure data storage: Personal data and financial records are stored on secured servers with access restricted to authorised personnel only. Access logs are maintained and reviewed regularly.
• Password hashing: Account passwords are stored using industry-standard cryptographic hashing algorithms. ck44ap staff cannot view your password in plain text under any circumstances.
• Two-factor authentication (2FA): We strongly encourage all players to enable two-factor authentication on their accounts for an additional layer of protection against unauthorised login attempts.
• Fraud monitoring: Automated systems monitor account activity around the clock for signs of suspicious behaviour, including unusual login locations, abnormal transaction patterns, and attempts to access accounts using compromised credentials.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ck44ap will notify affected players promptly via their registered email address and take immediate steps to contain the breach and mitigate its impact.

ck44ap retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Active accounts: Personal data associated with an active ck44ap account is retained for the full duration of the account's active status and for a minimum of five years following account closure.
• Financial records: Transaction records, deposit and withdrawal histories, and payment method details are retained for a minimum of seven years to satisfy our financial record-keeping and AML compliance obligations.
• KYC documents: Identity verification documents are retained for a minimum of five years following account closure or the last transaction date, whichever is later.
• Support correspondence: Records of customer support interactions are retained for a minimum of three years following the resolution of the relevant matter.
• Marketing data: Where you have consented to receive marketing communications, we retain your contact preferences until you withdraw consent. Following withdrawal of consent, your data will be suppressed from marketing lists within 30 days.

When personal data is no longer required for any lawful purpose, ck44ap will securely delete or anonymise it in accordance with our internal data disposal procedures.

ck44ap will respond to all verified data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period. Please note that certain rights may be subject to limitations where overriding legal obligations — such as AML record-keeping requirements — require us to retain specific data regardless of a deletion or restriction request.

ck44ap uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognise returning visitors, maintain session state, and analyse how our platform is used.

The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without affecting core platform functionality.
• Analytical cookies: Used to collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where players encounter difficulties. This data is used exclusively to improve the platform.
• Preference cookies: Store your language preferences, notification settings, and other platform configuration choices so that these do not need to be re-entered on every visit.
• Marketing cookies: Where you have provided consent, these cookies help us deliver relevant promotional content based on your gameplay history and interaction with our platform. You may withdraw consent for marketing cookies at any time.

You may control cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to log in or use certain features of the ck44ap platform. For a full list of cookies used by ck44ap, please contact our support team.